Three dedicated email IDs created by I-T department for taxpayers to register grievances under the Faceless or e-Assessment Scheme

The Income Tax (I-T) department on 7th August 2021, notified three email IDs for taxpayers to register grievances under the Faceless or e-Assessment Scheme. The department issued a message on its official Twitter handle saying:

“In a move aimed to further improve taxpayer services in alignment with the Taxpayer’s Charter, the Income Tax department creates dedicated e-mail IDs for registering grievances in respect of pending cases under the Faceless Scheme.

 It said grievances can be furnished under three separate email IDs created for the purpose.

• For Faceless Assessment: [email protected]
• For Faceless Penalty         :[email protected]
• Faceless appeals                 :[email protected]

Under the faceless assessment system, a taxpayer is not required to visit the Income-Tax department office or meet a department official for Income-tax-related matters. A central electronic-based system picks up tax returns for scrutiny based on risk parameters and mismatches and then allots them randomly to a team of IT officers in any city. The scrutiny by these officers is stated to be reviewed by officers at other randomly selected locations.

The scheme was launched by the Union government in 2019.